Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will contact you.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates and may vary based on location and carrier. Rustic Elephant is not responsible for delays caused by shipping carriers, weather conditions, or events beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Stolen Packages
Rustic Elephant is not responsible for lost or stolen packages once they are marked as delivered by the carrier. Please ensure your shipping address is accurate and secure at checkout.
If you believe your package has been lost in transit, please contact the carrier directly using the provided tracking information.
Incorrect Addresses
Rustic Elephant is not responsible for orders shipped to incorrectly provided addresses. Please double-check your shipping information before completing your purchase.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we may assist you.
Contact
If you have questions about shipping, please contact us through our website.